Who We Are
The Light Gram Co. operates www.thelightgramco.com and offers protein and related nutrition products to customers in India.
References to “we”, “us” or “our” in these Terms refer to The Light Gram Co..
Using This Website
- You must use this website only for lawful purposes.
- You must provide accurate and complete information when placing an order.
- You must not attempt to interfere with, damage, misuse, scrape, reverse-engineer or gain unauthorised access to the website or its systems.
- All website content, branding, photographs, graphics and design elements belong to The Light Gram Co. or are used with appropriate permission.
Products & Pricing
Product prices are displayed in Indian Rupees (INR). Applicable taxes, where required, will be reflected as part of the product price or checkout information.
The Light Gram Co. may update product prices, offers, availability or product information from time to time. Any confirmed order will be processed based on the price applicable when that order was successfully placed, subject to correction of genuine pricing, technical or listing errors where permitted.
Product photographs and packaging shown on the website are for representation. Packaging, labels, colours or other presentation details may occasionally change without changing the fundamental nature of the product.
Orders & Payments
An order is considered successfully placed once the checkout process is completed and an order confirmation is generated.
Available online payment methods may include UPI, debit cards, credit cards, net banking and other payment methods displayed at checkout.
Cash on Delivery (COD) is available for eligible orders and serviceable pin codes. Availability is shown during checkout.
We may cancel or refuse an order where there is suspected fraud, incorrect pricing, payment failure, stock unavailability, an incomplete delivery address or another genuine issue preventing fulfilment.
Shipping & Delivery
Delivery timelines shown on our website are estimates. Actual delivery times may vary depending on your location, courier operations, public holidays, weather conditions, high order volumes or circumstances outside our reasonable control.
Customers are responsible for providing an accurate delivery address, pin code and contact number at checkout.
More information is available in our Shipping Policy.
Returns, Refunds & Replacements
Eligible returns, refunds, exchanges and replacements are handled according to our Returns & Refund Policy.
Where a refund for a COD order is approved, the refund may be processed through bank transfer after the customer provides the information reasonably required to complete the refund.
The Big Health Disclaimer
Product Use
Products should be used according to the directions, serving information, storage instructions and warnings shown on the product packaging or website.
Customers are responsible for checking the ingredient and allergen information before using a product, particularly where they have known allergies, intolerances or dietary restrictions.
Intellectual Property
The Light Gram Co. name, logos, branding, website design, written content, photographs, graphics and other original materials displayed on this website are owned by The Light Gram Co. or used under appropriate permission.
You may not copy, reproduce, distribute, commercially exploit or use our intellectual property without prior permission where such permission is required.
Reviews & User Content
If you submit a product review, feedback, photograph or other content, you are responsible for ensuring that the material is accurate, lawful and does not infringe another person's rights.
We may moderate or remove content that is misleading, offensive, unlawful, spam-related or otherwise inappropriate for our website.
Limitation Of Liability
To the extent permitted by applicable law, The Light Gram Co. will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot lawfully be excluded or limited.
Third-Party Services
Our website and order process may rely on third-party providers for services such as payment processing, shipping, analytics and communications.
Where you interact with a third-party service, that provider may also operate under its own terms, policies and service conditions.
Governing Law
These Terms & Conditions are governed by the applicable laws of India. Any dispute will be handled by the courts or authorities having appropriate jurisdiction under applicable law.
Other Policies
Your use of our website and purchases may also be subject to our Privacy Policy, Shipping Policy and Returns & Refund Policy. These policies should be read together with these Terms & Conditions.
Changes To These Terms
We may update these Terms & Conditions when our website, products, services or business practices change.
The latest version will be published on www.thelightgramco.com with the applicable effective or updated date.
Contact
If you have any questions about these Terms & Conditions, contact The Light Gram Co. using the details below.