Processing Your Order
Orders are generally processed within 24–48 hours, excluding Sundays and public holidays. Once your order is dispatched, tracking details will be shared using the contact information provided with your order.
How Long Does It Take To Arrive?
Delhi · Mumbai · Bangalore
Hyderabad · Chennai · Pune · Kolkata
Jaipur · Lucknow · Surat · Nagpur
Indore · Bhopal + more
Most other serviceable pin codes
via our courier partners
Remote and extended-service areas
via our delivery partners
Delivery timelines are estimates and may vary during sale periods, national holidays, extreme weather, courier delays or other circumstances beyond our direct control.
What Does Shipping Cost?
The Light Gram Co. offers free standard shipping on orders placed through our website. No standard shipping fee is added to your eligible order at checkout.
Cash on Delivery
Cash on Delivery (COD) is available for eligible orders and serviceable pin codes.
COD availability will be shown during checkout based on your delivery location. If COD is unavailable for a particular pin code, you can complete your order using one of the available prepaid payment methods.
Tracking Your Order
Once your order is dispatched, tracking details will be shared via SMS, email or the contact details associated with your order.
If your tracking has not updated for more than 48 hours after dispatch, contact us at thelightgramco@gmail.com or call +91 7037076667 and we'll help you check the status.
Failed Delivery
Our courier partner may make multiple attempts to deliver your order. If delivery cannot be completed and the shipment is returned to us, our team may contact you to confirm your details and arrange a re-dispatch, where possible.
Please make sure your phone number, delivery address and pin code are entered correctly at checkout to avoid unnecessary delivery delays.
Incorrect Shipping Details
Customers are responsible for providing complete and accurate delivery information. If you notice an error in your address or phone number after placing an order, contact us as soon as possible.
Once an order has been dispatched, we may not be able to modify its delivery details.
Unexpected Delivery Delays
While we aim to deliver every order within the estimated timeframe, occasional delays can occur because of courier disruptions, weather conditions, public holidays, high order volumes, remote locations or other circumstances outside our control.
If there is a significant delay with your order, contact us and our team will help you with the available tracking information.
International Shipping
We currently deliver within India only. International shipping is not currently available.
For any international availability questions, contact us at thelightgramco@gmail.com .
Shipping Questions?
If you need help with shipping, delivery, COD or tracking, contact The Light Gram Co. using the details below.