What We'll Sort Out, No Questions Asked
| Situation | What You Get | Time Window |
|---|---|---|
| Product arrived damaged or tampered | Free replacement or full refund | Within 48 hrs of delivery |
| Wrong product sent | Free replacement or full refund | Within 48 hrs of delivery |
| Unopened, unused product | Full refund | Within 15 days of delivery |
| Taste issue — first order only | Store credit or flavor swap | Within 7 days of delivery |
| Allergic reaction (with documentation) | Full refund | Within 7 days of delivery |
Free Shipping
The Light Gram Co. offers free shipping on orders placed through our website. There is no standard outbound shipping charge added to your eligible order.
What We Can't Do
- Refund opened products beyond the first-order taste exception.
- Cover products stored incorrectly, including exposure to heat, moisture or direct sunlight.
- Fix delivery issues caused by an incorrect or incomplete address entered by the customer at checkout.
- Process change-of-mind returns after 15 days from delivery.
How To Actually Raise A Return
Email thelightgramco@gmail.com with your order number, a photo of the product and packaging, and a quick description of the issue. You can also call us at +91 7037076667 .
We respond within 24 business hours. If the return is approved, we arrange pickup at our cost — no running to a courier yourself.
When Does The Money Land?
- UPI / bank transfer — 3–5 business days after the return is approved.
- Credit or debit card — 5–7 business days after the refund is processed.
- Store credit — issued as soon as it is approved.
COD Orders
Cash on Delivery (COD) is available for eligible orders and pin codes. If you paid for your order using COD and your refund is approved, the refund will be processed through a bank transfer.
When raising the refund request, please share the required bank account details and IFSC code with our support team so the approved refund can be processed.
Need Help?
For return, refund, replacement or order-related questions, contact The Light Gram Co. using the details below.