What We Collect
- Name, email address, phone number and delivery address — required to process and deliver your order.
- Payment information — securely processed through our payment service providers. We do not directly store your complete card details.
- Order history — so we can manage your purchases, provide support and make future ordering easier.
- Device, browser and website usage information — used for basic analytics, troubleshooting and improving your experience on our website.
- Information you voluntarily provide when you contact us for customer support, product questions or order-related assistance.
How We Use It
- To process, confirm and ship your orders.
- To send order confirmations, shipping information and tracking updates.
- To communicate with you regarding your order, payment, delivery or customer support request.
- To improve our products, website experience and customer service.
- To prevent fraudulent transactions, misuse of our website and other security-related issues.
- To send promotional communications only where you have provided the required consent.
Cookies
Our website may use essential cookies to support functions such as your shopping cart, checkout and website preferences. We may also use analytics tools to understand how visitors interact with our website and to improve performance and usability.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
Third-Party Services We Use
The Light Gram Co. may work with trusted third-party service providers for payment processing, order fulfilment, shipping, website analytics, customer communication and other services required to operate our business.
These service providers receive only the information reasonably required to perform their respective services and are expected to handle your information securely.
Payment Information
Payments made through www.thelightgramco.com are processed through secure third-party payment infrastructure. The Light Gram Co. does not directly store your complete debit card or credit card information.
Delivery Information
To fulfil your order, we may share necessary information such as your name, phone number, delivery address and relevant order details with our shipping and logistics partners.
This information is shared only for purposes such as processing, shipping, delivering and tracking your order.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain required transaction records, comply with applicable obligations and resolve disputes.
Your Rights
You may contact us if you would like to request access to, correction of or deletion of personal information associated with you, subject to any information that we may be required to retain for legitimate business, transaction or legal purposes.
To submit a request, contact The Light Gram Co. using the email address or phone number provided below.
Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration or disclosure.
Our website uses secure connections for transmitting information, while payment details are handled through secure third-party payment infrastructure.
However, no internet-based system can be guaranteed to be completely secure, so we cannot guarantee absolute security of information transmitted online.
Children's Privacy
Our website and products are not intentionally directed toward children for the purpose of collecting personal information. If you believe personal information has been provided to us inappropriately, please contact us so we can review the request.
Changes To This Privacy Policy
We may update this Privacy Policy when our website, services, business practices or applicable requirements change.
When changes are made, the updated version will be posted on www.thelightgramco.com with the revised date displayed at the top of this page.
Questions?
If you have any questions about this Privacy Policy, your personal information or how The Light Gram Co. handles your data, you can contact us using the details below.